Synapse-Conectiv

Synapse-Conectiv is the ITIL v4-aligned governance layer between your service desk and your contract —

live SLA tracking, service reviews, CSAT/NPS, and continual improvement, in one branded, role-scoped

view your clients can trust.

• SLA & Service Quality Dashboard Live gauges for Availability, MTTR, First Contact Resolution and OLA compliance, with 12-month trend charts per client account.
• Service Review Manager Weekly, Monthly and Quarterly reviews with attendees, summaries, and an owned, due-dated action item register.
• CSAT & NPS Tracker Aggregated satisfaction scores, Net Promoter Score, promoter/passive/detractor breakdown, and a qualitative feedback log.
• CSI Register A drag-and-drop kanban board from Proposed through Benefits Realised, tracking every improvement initiative and its realised value.
• Cyber Security Services Optional, per-client: Security Events and Incidents volume, MTTD and MTTR gauges, and a full incident register — invisible where it doesn't apply.
• Customer Portal Optional, per-service: a tenanted, read-only login for your own customers — one service, no sidebar, nothing else in the account exposed

Runs entirely in your environment

• Self-hosted via Docker Compose — FastAPI, PostgreSQL and Nginx. No data leaves your infrastructure.

• Branded PDF executive reports generated on demand — no separate BI tool to license or maintain.

• Role-based access control with optional TOTP MFA, out of the box.

One login. The right view. Every time. Four built-in roles keep every audience — internal delivery teams, client governance leads, and the client's own end users — seeing exactly what they need, and nothing they don't.

Synapse-Conectiv does not link to other application yet. The roadmap for the application sets out API connector capability for Version 2.0. Users will be able to obtain a free upgrade to the new version on release.