Synapse-Cortex

Synapse-Cortex is the ecosystem's ITSM backbone: tickets, assets and SLA policies, with a visual playbook builder that lets Claude propose a remediation, a human approve it, and a guardrailed executor carry it out — fully logged back to the ticket.

• Tickets, assets and SLA policies with clickable, filtered dashboard queues
• Visual Playbook Builder (React Flow) with guardrail-checked condition branches
• AI Remediation: Claude selects only from enabled playbooks, never writes commands itself
• TOTP MFA, enforceable per-user, with role-hierarchy user administration
• Central Audit Trail across tickets, assets and admin actions

• Auto-approve or human-in-the-loop approval levels, gated by global admin
• Admin-configurable asset types and per-tenant ticket actions log
• Immutable, snapshot-based remediation runs — editing a playbook never rewrites history
• React SPA + JSON API architecture

• Faster resolution without giving an AI unattended write access
• Asset inventory that's always current because NetscanXi keeps it fed
• One audit trail for every action, human or AI-proposed

Cortex receives NetscanXi's scanned asset inventory and remediation tickets directly, sharing the same asset ID across both systems so nothing has to be reconciled by hand.